The website graigos.com is the online store that constitutes the online presence of the company GEORGIOS A. GRAIGOS EMPORIO AGROEFODION with VAT number 800801769, DOU KIFISSIAS and has its registered office at PEOH 114, Postal Code: 19011, Phone: +30 22950 41984.
A necessary condition for the initiation of mediation between us is the disclosure by you of your specific personal information. When you place an order, you will be asked for your full name, the address to which the products will be shipped, a telephone number and your email address.
This data will in no way be disclosed, made public or sold to third parties, unless this is imposed by a Public Authority (court, etc.).
The graigos.com website uses the TLS/SSL protocol, for secure online commercial transactions.
All payments made using a card are processed through Alpha Bank’s “Alpha e-Commerce” electronic payment platform and uses TLS 1.2 encryption with a 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key.
This technology encrypts all your personal information, such as your credit card number, name and address, so that it cannot be read or changed in transit over the Internet.
In addition, all information sent with the TLS/SSL protocol is protected by a mechanism that automatically checks if the data has been changed in transit.
PRODUCTS FOR SALE
The products available for sale are agricultural medicine, fertilizers, seeds, agricultural tools, planting materials, public health products, animal feed, garden supplies and garden related products.
Usage information and usage details are available on our website and can be found by following the navigation instructions and selecting the specific product.
All products are subject to VAT of 24% or 13%, strictly following the provisions of the Greek legislation.
ORDERING PRODUCTS AND CONSUMER PROTECTION
Placing an order through graigos.com constitutes a distance sales contract regulated by the legislative framework of Law 2251/1994, as amended.
You can place a valid order through graigos.com as long as you are legally competent in compliance with the articles of the Greek Civil Code, (as long as you have completed the eighteenth year of your age and are not legally bound to enter into a sales contract). Orders can also be placed by representatives of legal entities, while the company reserves the right to claim from the supervisor or guardian any orders that will be made by legally incompetent persons.
- For your best service, our online store offers you the following payment methods:
- By using your credit/debit card.
- graigos.com has provided to take all necessary for the security of your transactions using a card.
- With cash on delivery with an additional charge of €1.80 according to the price list of the carrier-partner.
- ATTENTION: For remote / hard-to-reach areas, the cash on delivery charge is €3.
- Pay by cash and/or credit debit card at the POS machines on pickup from our physical store.
- By bank deposit to company bank accounts.
No. Account: 284-00-2320-000197
IBAN number: GR 71 0140 2840 2840 0232 0000 197
Beneficiary: GRAIGOS GEORGIOS OF ALEXANDROU
- Accepted Visa, Mastercard, Maestro, American Express, Diners debit and prepaid card types or using the Masterpass e-wallet.
Finally, you have the option to choose whether your payment will be made by receipt or invoice. The invoice is issued to farmers, companies and freelancers who will fill in the following information when ordering:
Company name, TIN / Tax Reg. No. – Tax Office and occupation for freelancers.
The consumer is obliged to disclose his real personal information and his valid address in case he chooses delivery to a place of his choice, to pay the consideration for the contract, in the manner and at the time agreed.
In case of unjustified withdrawal by the consumer, the product must be returned in its original condition (excluding the necessary management to establish the nature, function and characteristics of the product), in the packaging in which it was received and together with all documents (DATA , retail receipt, etc.) that accompanied it.
PRODUCT SELECTION AND ORDER SHIPMENT PROCEDURE THROUGH THE ELECTRONIC STORE.
In order to successfully complete an order through the graigos.com online store, you must follow the following steps:
- Create a user account with disclosure of your personal information as described in Article 1.
- Selection of products through the online store.
- Select and confirm shipping and payment method.
- Update from the management system of the online store about the status of your order (order confirmation – order sending – order completion) order cancellation
In case you wish to cancel your order (or part of it) contact us at +30 22950-41984 or by email [email protected] to process your request.
ATTENTION: The cancellation of an order is possible until the moment you are informed about the shipment of your order. After this point cancellation of the order is not available.
RIGHT OF WITHDRAWAL FROM THE CONTRACT OF SALE.
Customer satisfaction is one of the core values of our company. In any case, we point out to you to check the products at the time of their receipt. However, if there is any problem with your order, please call us immediately on +30 22950 41984 to resolve the issue with our Customer Service representative.
Those users who purchase and sell through our online store have the right to withdraw*, without the obligation to justify this action, from the purchase within 14 days of receiving their order accompanied by the withdrawal form.
In any case, the products must be returned by the customer in exactly the same condition in which they were received and they are responsible for the return costs.
You can send the withdrawal form electronically to [email protected], or by post to the address 114th km of the Old National Road of Athens – Chalkida, box 19011. Your refund will be made within 14 working days from the approval of your request for withdrawal.
FORCE MAJEURE: If for reasons of force majeure (e.g. bad weather conditions, strikes, etc.) it is not possible to deliver to you (we or the partners-carriers) the products within the predetermined time we will inform you by e-mail or by telephone, in order for you to inform us if you wish, under these conditions, to complete your order.
Modification of the terms hereof: graigos.com reserves the right to modify or renew the terms and conditions of transactions.
The company undertakes the obligation to update this text for any change or addition to the terms.
The applicable law that will govern the operation of graigos.com is Greek and competent for the resolution of any dispute is the Greek Courts.